Return Policy

Our Commitment

At Kheflaxxueclix, we want you to be completely satisfied with your purchase. If you are not happy with your decorative products, we offer a straightforward return process to ensure your peace of mind.

Return Eligibility

You may return eligible products purchased from Kheflaxxueclix within 30 days of delivery. To be eligible for a return, items must be:

• In their original, unused condition
• In the original packaging with all tags attached
• Accompanied by the original receipt or proof of purchase
• Free from damage, stains, or alterations

Non-Returnable Items

The following items cannot be returned:

• Custom-made or personalized decorative items
• Items marked as final sale
• Products that have been used, washed, or damaged by the customer
• Fresh or dried floral arrangements
• Interior decorating consultation services once rendered

How to Initiate a Return

To start a return, please follow these steps:

• Contact us at callme@kheflaxxueclix.world or call +1 616 344 6305
• Provide your order number and reason for return
• We will provide you with return instructions and a return authorization
• Pack the item securely in its original packaging
• Ship the item to our address using a trackable shipping method

Return Shipping

Customers are responsible for return shipping costs unless the item was received damaged or defective. We recommend using a trackable shipping service, as we cannot be responsible for items lost in transit during the return process.

Refund Process

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund:

• Approved refunds will be processed within 5 to 7 business days
• Refunds will be credited to the original payment method
• Original shipping charges are non-refundable
• A restocking fee of 15% may apply to certain items

Exchanges

If you would like to exchange an item for a different size, color, or product, please contact us. Exchanges are subject to product availability. For items like ceramic vases, planters, and storage baskets, we will work with you to find the perfect replacement.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of delivery. Include photos of the damage and your order number. We will arrange for a replacement or full refund at no additional cost to you.

Late or Missing Refunds

If you have not received your refund within the expected timeframe:

• Check your bank account or credit card statement
• Contact your bank or credit card company, as processing times may vary
• If you have done all of this and still have not received your refund, contact us for assistance

Contact Us

For questions about returns or to initiate a return, please contact us:

• Address: 1214 E Broadway Ave Suite C, Norton Shores, MI 49444, United States
• Phone: +1 616 344 6305
• Email: callme@kheflaxxueclix.world